Welcome to our UssTokyo Review where we investigate the website currently found at UssTokyo.com.
UssTokyo.com claims to offer worldwide shipping of high-quality used cars from Japanese auction houses.
What’s your opinion about UssTokyo? Please enlighten us by commenting on this review.
On June 1, 2023, one of our visitors sent us the following complaint:
I am a victim of a scam website called usstokyo.com. In April 2022, I paid a $1,000 deposit fee along with ¥845,000 [around 6,000 USD] for the shipment of a car.
However, it has been over a year, and the car has not been shipped, nor have I received a refund. The website stopped responding to my emails after I made the full payment, including the shipping fees.
So is UssTokyo a SCAM?
An anonymous entity registered UssTokyo.com on May 6, 2017, and it is currently set to expire in 2028. The registrar is OnlineNIC, Inc., while the host is Akamai Technologies.
Private Registration (jp-domains.com) provides privacy services for this website.
SimilarWeb ranks them at 4,807,282 globally and 428,367 in Poland. In Poland, they are ranked 1,540 in the “Vehicles > Automotive Industry (in Poland)” category. During April 2023, the website received 11.6K visits, indicating it’s a slightly popular website.
Semrush gives them an Authority Score of 10% based on 583 backlinks from 144 referring domains. Most traffic appears to come from Poland, the United States, and Russia.
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UssTokyo.com allows registered members to access over 120 auctions online, offering around 30,000 vehicle choices daily.
Users can conveniently browse cars, view their details, and place bids from their desktop computers at home.
UssTokyo.com offers worldwide shipping and delivers cars to all countries at the desired port.
The auction participation process involves the following 7 steps:
- Security Deposit – Making a deposit ensures eligibility for bidding on certain cars at the auctions. If a successful bid is not made, the security deposit will be fully refunded or allocated toward the payment for reserved or ordered cars, based on the customer’s request.
- Bidding Cars at the Auctions – Bidding can be done directly on UssTokyo.com. The company charges only the purchase price for effective bids and does not impose fees or charges for unsuccessful bids.
- Auction Result – If the bid is successful, a proforma invoice is sent to the customer, which includes the total price, including the price of the car(s) and FOB (Free on Board) or C&F (Cost and Freight). The total price is calculated based on the original buying price at the auction.
- Final Payment – The customer is required to make the final payment within 7 working days.
- Shipping – After the payment is confirmed, UssTokyo.com arranges for shipping.
- Records – Once the ship departs from the loading port, UssTokyo.com sends all the necessary documents, such as invoice and inventory numbers, to the customer via EMS, DHL, or FedEx.
Regarding payment methods, all bank fees are to be paid by the sender in US Dollars or Japanese Yen.
UssTokyo.com requires users to have a PAID account to access auctions. To participate, users need to generate an invoice to pay a fully refundable security deposit.
The website provides a clickable link to proceed with the payment using PayPal. Alternatively, users can contact UssTokyo.com at email@example.com to submit the fully refundable security deposit through bank transfer.
The following deposit amounts apply:
- A $1,000 USD deposit allows the purchase of cars up to 1 Million Yen price.
- A $2,000 USD deposit allows the purchase of cars up to 1.5 Million Yen price.
- A $3,000 USD deposit allows the purchase of cars up to 2 Million Yen price.
- A $5,000 USD deposit allows the purchase of cars up to 4 Million Yen price.
- Deposit for Supercars like Lamborghini, Ferrari, etc., ranges from USD 10,000 to USD 20,000.
The security deposit is fully refundable if the user does not buy any cars.
Based on their About Us page, USS Inc. Japan, also known as UssTokyo.com, is a company that serves as a bridge between Japanese Auction Houses and clients worldwide.
The company employs staff who conduct thorough inspections of vehicles before the bidding and shipping processes. They have staff members stationed at major auction houses to ensure that customers receive vehicles in the best possible condition.
UssTokyo.com is committed to transparency and aims for immediate responses to all customer emails, messages, and queries.
They pride themselves on providing 24/7 customer support services, ensuring that clients are never left alone.
To contact USSTokyo.com, you can use the “Contact Us” section provided on their website. Fill in the required fields with your name, email, phone number, and message. Once you have entered your information and composed your message, you can submit it to reach their customer support.
Additionally, the footer section of the website provides contact information for the head office in Tokyo, Japan. You can reach out to them via email at firstname.lastname@example.org.
The website also mentions their opening hours, from Monday to Saturday, from 9:00 AM to 5:00 PM. However, they are closed on Sundays.
Intihar Hussain is listed as a Flutter developer at usstokyo.com.
The location mentioned is Lahore, Punjab, Pakistan.
The profile indicates that Intihar has 5 connections and is a full-time employee at usstokyo.com.
Other individuals are associated with USSTokyo.com:
- Creative Content Director at USSTokyo.com, currently working in Lahore District.
- Muhammad Usama Amin: Creative Graphic Designer, UI/UX Designer, Video Editor, and Software Engineer, currently located in Lahore District.
- Intihar Hussain: Flutter Developer, previously worked at USSTokyo.com and currently based in Lahore District.
- Sidra Kousar: Graphic Designer, previously worked at USSTokyo.com and currently working as a freelancer.
- CEO at USSTokyo.com: The CEO’s name is not provided, but they are based in Lahore District.
- Flutter developer at USSTokyo.com: The name of the individual is not mentioned.
- Administrator at USSTokyo.com: The name of the individual is not provided, but they are located in Lusaka.
UssTokyo.com has a Twitter account that promotes the buying of “dream” cars directly from Japanese auctions with delivery to various countries.
The account has been active since April 2021 and has 17 followers.
UssTokyo.com has posted one tweet so far, which was made on April 28, 2021, highlighting the opportunity to buy the best family car from Japanese auctions worldwide.
There are a handful of online sources discussing the legitimacy and reputation of the website “usstokyo.com.”
The reviews and sources indicate mixed opinions and concerns about the website being a potential scam. Trustpilot, Scam Adviser, Sitejabber, Scam Watcher, and Scamdar are among the platforms where users have shared their experiences and concerns about usstokyo.com.
The website offers worldwide shipping of used cars from Japanese auction houses, but customers have expressed dissatisfaction with their purchases and raised suspicions about the legitimacy of the website.
Based on Trustpilot reviews, usstokyo.com has a TrustScore of 2.5 out of 5, indicating mixed customer experiences. Out of the 19 total reviews, 74% are rated with 1 star, indicating dissatisfaction with the service.
Customers have reported being victims of an online car auction scam, with the website fraudulently taking money without delivering the purchased cars. The company is accused of cloning a reputable Japanese auction company and lacking any affiliation with USS Tokyo.
Several customers have reported non-responsiveness, refund issues, and misleading practices.
However, a few positive reviews mention smooth transactions and good customer service.
Ahimbisibwe, a user from Uganda, left a 1-star review on Trustpilot for usstokyo.com, dated May 30, 2023. According to Ahimbisibwe, usstokyo.com is an online car auction scam website that fraudulently takes money from unsuspecting individuals. The company has cloned its website to resemble a reputable Japanese auction company, USS Tokyo, but it has no affiliation with them. Ahimbisibwe states that the genuine website for USS Tokyo is “ussnet.co.jp,” while “usstokyo.com” is a proven scam with the sole purpose of misleading and stealing from the public.
Ahimbisibwe alleges to have been defrauded by UssTokyo.com after paying a deposit and purchase fee for a car that was never delivered, nor refunded. The company, which claims to be a Japanese car auctioneer, has its principal office in Lahore, Pakistan according to Ahimbisibwe.
After publicizing their negative experience, the company offered a refund that never materialized. Similar complaints have been made by other customers on Trustpilot. Despite these claims, UssTokyo.com has denied any wrongdoing, requesting the removal of such reviews.
Usstokyo.com has received a rating of 1 star from 3 reviews on Sitejabber. Customers are generally dissatisfied with their purchases and consider it to be a scam operation.
Users have reported paying deposits to bid on vehicles at auction, winning and paying for the vehicles, but never receiving them.
The website is designed to mimic a genuine Japanese auction company but has no affiliation with it.
Customers advise against paying deposits or purchasing vehicles from Usstokyo.com.
The site is flagged as suspicious by Sitejabber and has been identified as a fraudulent online car auction scam.
On November 26, 2022, one person wrote:
Deliberately designed to mimic a legitimate Japanese auction company, Usstokyo.com had no affiliation whatsoever. I paid to bid on vehicles at the auction, won them, made the payment, but never received the vehicles. When I inquired through the live chat, the operator blamed global shipping issues. However, after waiting for 12 months, I have come to the realization that it is a complete scam. I strongly advise against paying any deposit for bidding or purchasing vehicles from this website. They are fraudulent operators.
According to Zoominfo, USSTokyo.com is an automobile dealership based in Japan. They have fewer than 25 employees.
The company’s contact information includes a phone number: +81 8013340786 (A Japan number).
The revenue of USSTokyo.com is less than $5 million, and they operate in the motor vehicle dealers retail industry.
Their headquarters are in Japan.
Complaints we received
On July 6, 2023, we received the following complaint:
I paid them over 8 million JPY [56,482.42 USD – CSR, July 7, 2023] for 5 cars, but I never received the cars or a refund. They are scammers! Do not make any payments to them!
UssTokyo Review Conclusion
In conclusion, while UssTokyo.com presents itself as a bridge between Japanese auction houses and clients around the world, providing access to over 120 online auctions and about 30,000 vehicle options daily, there are multiple indications of dissatisfaction and suspected fraudulent activities as reported by users.
Despite offering a seemingly streamlined and simple process for auction participation, numerous customers have reported never receiving the cars they purchased or refunds for their transactions. There are also claims that the site cloned a reputable Japanese auction company’s website to deceive potential buyers.
The reviews gathered from various platforms, such as Trustpilot and Sitejabber, indicate a mix of opinions. However, a large number of negative reviews and a low overall rating suggest potential issues with the website’s credibility and the quality of its services.
Furthermore, while UssTokyo.com is committed to 24/7 customer support, it appears to fall short in practice, with reported cases of unresponsiveness, particularly after customers have made full payments. Also, the significant presence of the company’s staff on LinkedIn in Lahore, Pakistan, and not Japan raises further questions about the company’s legitimacy.
Therefore, potential customers are advised to proceed with caution and conduct thorough research before making any transactions through UssTokyo.com.
If you have fallen victim to online scams, please inform us by commenting below. If you have suffered a substantial financial loss, do not despair. We are here to assist you in recovering your funds!
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